Hey Ward 7 Residents,

Did you know that the City of Cleveland has a powerful tool to address your concerns and improve our community? Introducing the City of Cleveland's Citizen Support Hotline, 311. This efficient and user-friendly service is designed to make reporting various issues and concerns throughout the year easy for you.

What is 311?

311 is an easy-to-remember telephone number connecting you with highly-trained Citizen Support Specialists. These specialists are ready to assist you with requests for non-emergency City services and information.

How Can You Benefit?

You can use 311 to:

1. Request trash pick-up
2. Report potholes
3. Address tree damages on city property
4. Report public health concerns (e.g., abandoned buildings, rodents, groundhogs, vacant lots)
5. Lodge other non-emergency situations

How Does it Work?

When you dial 311, a support specialist will take your information, record it, send it to the appropriate department, and provide you with a reference number. This reference number serves as a tracking tool for your concern or request, facilitating follow-up calls if necessary.

What If There's No Resolution?

If the city hasn't resolved the issue after you've given them a chance, contact our office at 216.664.2908. Provide a brief description of your issue, the date reported, and the reference number from your original call. This allows us to assist you effectively.

Our Hope for this System

We believe this system will expedite concerns by directing them to the proper departments swiftly while maintaining a comprehensive record of your requests.

Emergency Contact Information

For emergencies of a criminal nature, please continue to call 911. For emergency issues related to Cleveland Public Utilities, contact the Department of Public Utilities directly:

• For water emergencies, call 216-664-3060, 24 hours.
• For electric emergencies, call 216-664-3156, 24 hours.
• For sewer emergencies, call 216-664-2513, 24 hours.

Let's work together to make our community even better! Your participation in reporting issues through 311 contributes to a cleaner, safer, and more vibrant Ward 7.